1. Booking and Appointments:
• We recommend booking your appointments in advance to ensure availability. Walk-ins not accepted.
• Please arrive 10 minutes prior to your scheduled appointment to allow time for check-in and relaxation.
2. Cancellation Policy:
• We kindly request at least 24 hours’ notice for any cancellations or rescheduling of appointments. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.
• No-shows will be charged 100% of the service cost.
3. Late Arrivals:
• If you arrive late, your session may be shortened to accommodate the following appointment. Full service fees will still apply.
4. Health and Safety:
• For your safety and ours, we ask that you inform us of any health concerns, injuries, or conditions prior to your session.
• If you are feeling unwell, please reschedule your appointment.
5. Payment:
• Payment is due at the time of service. We accept cash, credit/debit cards, and electronic payment methods.
• Gratuity is appreciated but not required.
6. Gift Cards and Packages:
• Gift cards and massage packages are available for purchase. They are non-refundable and must be used within one year of purchase.
7. Client Privacy:
• We respect your privacy and will ensure that your personal information is protected and kept confidential at all times.